Since discovering Etsy (thanks Amy) I’ve been addicted to buying as much as I can that is hand made. In that time I’ve experienced a few blips along the way. Once a shirt arrived that was ripped at the seam. I contacted the seller, and she sent me a new shirt with in the week.
This time the problem was a bit more complicated. I bought a dyed leather purse. Everything was great till I got caught in a rain storm, and noticed my hand was red afterward. I love this purse mind you. It is the perfect size for all my necessities, and I get compliments on it all the time. I contacted the seller to find out if there was anything I could do to fix it.
Her response: “Send it back to me. I will fix it.” The seller’s confidence in her product, and determination to make me (the customer) happy was incredible. You don’t find that kind of customer care in big retail shops, and it goes a long way. I would shop with her again knowing that she takes good care of her customer base.
